Frequently asked questions

Still have questions? Take a look at the FAQ or reach out anytime.

Contact us

Ordering & pick-up

  • All orders are pickup only and take place in Santa Venera during the scheduled time listed at checkout.

    Exact pickup details will be sent after your order is confirmed

  • The weekly menu drops on Sundays.

    Orders open every Monday at 9am via instagram link (in bio and on stories) or directly from this page.

    Orders close on Tuesday at 9pm (or when sold-out)

  • Your order is officially confirmed if you receive a confirmation email.

    Payment must be sent within 24 hours (after one reminder). If not, your order will be cancelled

  • Not yet, but coming soon!

    Currently only pick-up is available.

  • Absolutely! If you wish to place a larger order, please email me at hello@byamybakes.com on Sunday before the preorder drop.

Cookie questions

  • Yes! Every batch is baked fresh in small batches for your pickup day.

  • Cookies are best enjoyed within 3 days of pickup.

    Keep them in an airtight container in a cool, dry place.

    Want to save them for later? They can be frozen for up to 3 months and thawed at room temperature before enjoying.

  • Oven: For that fresh-from-the-oven magic, warm your cookie in a preheated oven at 160°C for 5–7 minutes.

    Microwave: Want a quick fix? Pop it in the microwave for 10–15 seconds for a soft, gooey centre. If frozen, let it thaw at room temperature first.

    Give it a minute before diving in. Melted chocolate can be like molten lava 🥲

  • Each cookie is portioned at approximately 130g before baking, depending on the flavor. They’re perfect for sharing or keeping all to yourself. No judgement here…

Corporate & event orders

  • Yes! Whether you’re thanking clients, treating your team, or making an event a little sweeter, I’d love to help.

    Get in touch with your date, estimated quantity, and any ideas you have, and we can take it from there.

Allergies

  • Not in my weekly cookie boxes just yet. I offer a wider selection at markets, which may include vegan options and bakes made without gluten or nuts. Market menus vary, so check what’s available for each event.

    Please note that everything is prepared in the same kitchen, so I cannot guarantee that any product is completely free from allergens.